Free Shipping to the U.S. in 2 to 4 Business Days

Shipping at a glance

Every order ships free to the U.S. by express courier and arrives in 2 to 4 business days. Customs, duties, and import fees are always included in our prices, so there is nothing extra to pay at your door. We have shipped more than 270,000 orders to parents across the U.S., and every pack comes directly from HiPP, Holle and Kendamil UK.

• Shipping cost: free on every order to the U.S.
• Delivery time: 2 to 4 business days (Monday to Friday, excluding public holidays).
• Packing: On business days, we start packing your order right away. Weekend orders ship on the next business day.
• Customs and duties: included in our prices. You never pay import fees.
• Ships from: our temperature-controlled warehouses in the Netherlands (HiPP Dutch, HiPP German and Holle) and the United Kingdom (Kendamil UK and HiPP UK).
• Couriers: DHL, FedEx and UPS, with a tracking link by email.
• We deliver to: home addresses in all 50 states, including Alaska and Hawaii.
• We can't deliver to: P.O. boxes, business addresses, U.S. territories, or military APO/FPO addresses.
• Freshness: fresh batches with at least six months before the best-before date.
• Returns: formula is food, so we can't take returns. If a parcel arrives damaged, the wrong product arrives, or tracking shows it was never delivered, we make it right.

How long does shipping take?

On business days, we start packing your order right away. We Dutch like to work fast, so your formula is on its way to the courier soon after you order. From there, express delivery takes 2 to 4 business days to any home address in the U.S. Business days are Monday to Friday, excluding public holidays, so an order placed on a Saturday or Sunday ships on the next business day.

99% of our parcels arrive right on time. During busy holiday seasons, bad weather, or other disruptions, couriers can take longer than you're used to from us. That part is beyond our control, so the easiest way to stay relaxed is to order before you run low: our formula calculator shows how many cans or boxes to order so you never run out.

Want your order first in line? VIP Warehouse Handling moves it to the front of the packing queue. It speeds up the work in our warehouse, not the courier's delivery time.

Where does my order ship from?

We run two temperature-controlled warehouses, and every formula ships from the one that stocks it:

• The Netherlands: HiPP Dutch, HiPP German and Holle.
• The United Kingdom: Kendamil UK and HiPP UK.

If your order includes formula from both warehouses, it arrives in two parcels, each with its own tracking number. Shipping stays free on both.

We receive our formula directly from HiPP, Holle and Kendamil UK, so every pack is 100% authentic and sealed. We only take in fresh batches, and every pack has at least six months before its best-before date. Browse all HiPP, Holle and Kendamil UK formulas.

Do I pay customs, duties or import fees?

No, never. Customs, duties and import fees are included in our prices, so the total you see at checkout is what you pay. Nothing extra is collected when your parcel arrives.

Where do you deliver?

We deliver free to home addresses in all 50 states, including Alaska and Hawaii. We can't deliver to:

• P.O. boxes
• Business addresses
• U.S. territories, such as Puerto Rico, Guam, and the U.S. Virgin Islands
• Military APO and FPO addresses

How do I track my order?

As soon as the courier collects your parcel, we email you a tracking link, and many orders get text updates too. Can't find the email? Check your spam or promotions folder. We ship with DHL, FedEx, and UPS, and your tracking link shows which courier is carrying your order.

With your tracking number, you can manage the delivery on the courier's website: pick a safe place, change the day, or ask for a signature. We recommend a signature, so your formula is never left unattended.

• DHL: On Demand Delivery
• FedEx: delivery and signature options
• UPS: tracking support and delivery changes

Can I change my delivery address after ordering?

Please double-check your address at checkout, because we ship to the address on your order. If you need to change it, contact us right away. We will do our best to update it, but we can't guarantee a new address once an order is paid. A parcel delivered to the original address is not refundable.

Once a parcel has left our warehouse, a mail-forwarding or change-of-address request with the courier often comes too late to redirect it, so we advise against relying on one.

My tracking says delivered, but I can't find my parcel. What now?

First, look around your home: porch, side doors, mailroom, and with your neighbors. The courier's tracking page often shows a delivery photo too. Still missing? Email us your order number, and we will ask the courier for the GPS location of the delivery when it is available.

Once the courier marks a parcel as delivered, we can't refund it if it is later reported lost or stolen. That is why we recommend asking for a signature on delivery.

What if my parcel is damaged or lost in transit?

If tracking shows your parcel as undelivered or lost, it is covered by our delivery guarantee. We open an investigation with the courier, and once they confirm the claim, we refund you.

We pack every order in heavy-duty boxes to protect it on the journey. A pack counts as damaged when the inner bag of a box or the can itself is punctured. Dents in a can or creases in a box are cosmetic, so they don't qualify for a refund.

If your parcel arrives damaged:

1. Take photos of the parcel and the damaged packs, and report the damage to the courier.
2. Email us within three days of delivery with your order number and the photos. Claims without photos can't be considered.
3. Keep the original packaging, because the courier may ask for it as evidence.

If the inner bag or the can is punctured, don't use that formula. Take your photos first, then throw it away.

What if I received the wrong product?

We're sorry, and we'll fix it quickly. Email us with your order number and a photo of the shipping label and the product you received. If we have the right formula in stock, we'll send it as soon as possible. If it's no longer available, we refund your original payment method.

Why does my can or box look different from the photos?

Manufacturers refresh their packaging from time to time, with new artwork, colors, or wording. Because we only take in the newest stock, the pack you receive can be newer than the photo on our website. It's the product you ordered in the manufacturer's latest design, and a new design isn't grounds for a refund.

Can I cancel my order?

We work fast, so most orders are packed soon after you place them. If you want to cancel, contact us as soon as possible. If your order hasn't been packed yet, we cancel it and refund the amount minus a 5% handling and transaction fee. Once it has been packed and collected by the courier, it can't be canceled. Full details are in our return and refund policy.

Can I return baby formula?

Baby formula is a perishable food, so for hygiene and safety, we can't accept returns or exchanges, even of unopened packs. Any formula that comes back to us is destroyed and never resold. That's our promise that every pack you receive is sealed, authentic, and has never been in someone else's home.

Not sure which formula suits your baby? Our Formula Finder and our support team help you choose before you order. Read the full return and refund policy.

How do refunds work?

Once we've resolved your request, we email you. Approved refunds go automatically to your original payment method. Depending on your bank, it can take up to 10 business days to show on your statement, and we have no way to speed that up.

Questions about your delivery? We're here to help!

Our customer support team is real people answering from U.S. and European time zones, with a 4.9/5 star average from thousands of US parents. Contact us here or email support@organicformulashop.com with your order number, and a real person replies within 24 hours.

More answers are in our baby formula FAQ, and you can read what other parents say in our parent reviews. Ready to order? Shop all formulas with free express shipping.