Return, Refund and Cancellation Policy
Returning a product
As we guarantee that our product is authentic and comes from the manufacturer’s authorized wholesalers, we are unable to take returns, even if they are unopened. We do not restock formula once it has left our warehouse. This provides security to our customers that the product that they are receiving is authentic and not a counterfeit formula. All of our products are perishable food items, and we must protect the integrity of our inventory for all of our customers. Thank you for understanding.
Oops! We are very sorry if a mistake was made in processing your order. Please contact us immediately with your order number, and please attach a photo of the item you did receive to help identify the mistake. We will send you a return shipping label and schedule a courier for pickup. If we have the correct item in stock, we’ll ship it to you once the incorrect item is received. If the right item is no longer available, we’ll credit your original form of payment. It takes between 5 to 10 business days for the credit to appear on your account, depending on your bank and/or payment gateway.
We Dutch like to work fast! So, we pack, process, and ship your order soon after you’ve placed it. If you want to cancel, please reach out to us as quickly as possible. If the order canceling is possible, we will refund the order amount minus a 10% handling and transaction fee. It can between 5 to 10 business days for the credit to appear on your account, depending on your bank. Cancellation is not possible if the order is already packed and/or picked up from our warehouse by the courier. Thank you for understanding.